Refund policy

Return & Refund Policy

Effective Date: September 24, 2026

At Fortress Containers, we want every customer to be satisfied with their purchase. Because shipping containers are large, heavy products that require specialized transportation and delivery arrangements, certain conditions apply to returns, cancellations, and refunds.

1. Shipping & Delivery

Free Delivery Within the USA

Fortress Containers currently offers delivery within the United States only.

Free shipping/delivery is included with eligible container purchases.
Estimated delivery time is 5–8 business days after the order has been confirmed and processed.
Delivery times may vary depending on the customer's location, weather, transportation conditions, and other circumstances beyond our control.
Customers will receive available delivery information after their order has been processed.
We currently do not offer international delivery outside the United States.

Customers are responsible for ensuring that the delivery location is accessible and suitable for the container and delivery equipment.

2. Order Cancellations

Customers may request cancellation of an order before the container has been dispatched for delivery.

Cancellation requests should be submitted as soon as possible by contacting:

Fortress Containers
📞 +1 800-872-7245
📧 zubbiscrafts@gmail.com
📍 211 Railroad Ave, Edmonds, WA 98020, United States

Once a container has been dispatched, cancellation may no longer be possible. If cancellation is accepted after dispatch, applicable transportation or other costs may be deducted from the refund.

3. Returns

Due to the size, weight, and specialized transportation requirements of shipping containers, returns require prior approval from Fortress Containers.

Customers must contact us before attempting to return or arrange transportation for a container. Unauthorized returns will not be accepted.

A returned container must generally:

Be in substantially the same condition as when delivered.
Not have been modified, altered, or damaged.
Be accessible for pickup by our approved transportation provider.
Meet any applicable return requirements provided by Fortress Containers.

4. Damaged or Incorrect Containers

Please inspect your container upon delivery.

If your container arrives with significant damage, is materially different from the container ordered, or has another qualifying issue, contact us promptly at +1 800-872-7245 or zubbiscrafts@gmail.com.

Please provide your order number along with clear photos and/or videos of the issue.

After review, Fortress Containers may provide an appropriate resolution, which may include repair, replacement, partial refund, or another agreed resolution.

5. Refunds

Once a refund has been approved, it will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Where applicable, refunds may be subject to deductions for costs already incurred in connection with the order, return, transportation, or other services.

6. Container Condition

New/One-Trip Containers: Minor cosmetic marks, paint variations, handling marks, or manufacturer markings may occur and do not necessarily constitute a defect.

Used/Cargo-Worthy Containers: Minor dents, scratches, surface rust, paint wear, previous repairs, and other normal signs of prior use may be present and are generally considered part of the container's condition.

Product photographs may represent an example of the available container condition. Actual color, markings, and cosmetic appearance may vary.

7. Delivery Site Requirements

Customers are responsible for ensuring that the delivery location is:

Accessible to the delivery truck and equipment.
Suitable for container placement.
Clear of obstacles, low-hanging branches, wires, vehicles, and other hazards.
Prepared to safely receive the container.

If delivery cannot be completed because the site is inaccessible, unsafe, or unsuitable, additional arrangements or charges may apply.

8. Non-Returnable Situations

A return or refund may not be available for:

Customer preference or change of mind after delivery.
Normal cosmetic characteristics of the purchased container grade.
Damage caused after delivery by the customer or a third party.
Unauthorized modifications or alterations.
Improper use, loading, unloading, or placement.
Problems caused by an inaccessible or improperly prepared delivery location.
Special or customized orders where applicable.

9. Warranty Claims

Warranty claims are handled separately from general returns and refunds. If your container is covered by a warranty, contact Fortress Containers with your order information and details of the issue.

Warranty coverage is subject to the specific terms and conditions provided with the container at the time of purchase.